Demand Utilization

What percentage of business are you getting compared if you were operating at full capacity (Location, charis and hours of operation

Why this metric matters:

Based on a given location, the number of chairs, and the hours that are open - how many appointments could you theoretically see.

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How to read this metric:

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Definitions:

Theoretical Service Hours

Based on the location hours, the number of chairs available and the number of employees staffed, how many hours could be filled with appointments. This excludes things like breaks or other business responsibilities outside service appointments

Realistic Service Hours

This is the total theoretical service hours excluding personal and business blocks. This is much closer to what a typical day's availability would look like

Realistic Demand Utilization

The utilization is calculated by taking the number of actual appointment hours divided by the realistic service hours.

800 appointment hours / 1000 realistic hours = 80% demand utilization

Business and Personal block hours must be logged directly in Booker. It's recommended that these are only used for true time blocks to help you get the most accurate

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Technical Definition (Advanced Users)